Terms & Conditions for Chauffeur Driven Car on Rent in Delhi/NCR

Pannu Car Rental Terms and Conditions

Daily Rental - Terms and Conditions

Description

Cancellation

S. No.	Cancellation Done	Percentage of deduction on Total Rental amount
1	Prior to 48 hours from rental time	10%
2	Within 24 - 48 hours from rental time	25%
3	Within 4 - 24 hours from rental time	50%
4	Within 0 - 4 hours from rental time	100%
5	No show	100%

No show

In case of No-Show no amount will be refunded to the Passenger.

Cleanliness

Company does not allow the Vehicle to be used to carry pets, goods or any other object which can annihilate the upholstery/any of the vehicles. In such event, the User will be charged on the actual cost towards repairing/cleaning of interior / exterior of vehicle.

Replacement Car

Replacement Vehicle shall be provided within a city limits only (Subject to availability of similar segment in the city) in all such cases where in a Vehicle develops mechanical error and restrain the User from its use. In a case, where in Vehicle develops such error outside the city limit, replacement Vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decision related to replacement vehicle will be final. In NO Case the Company will refund more than the rental paid by the user.

Fuel

For Chauffeur drive cars, fuel is inclusive of selected mileage. Any excess to the selected mileage shall be charged separately.

Cancellation

Reservation need to be cancelled through Call on our Hotline Number & then mail us at info[@]pannucarrental.com

Extra Time

Extra Hours will be applicable after 30 minutes over the basic package selected by the renter.

Parking & Tolls

Parking and toll charges to be paid by the customer. On Extra Usage the cost of Extra hour and/or Extra KMs will be charged.

Extra Usage Policy

CHAUFFEUR DRIVE RENTALS:

Airport & Railway Transfer : If the transfer time exceeds 4 hours, an extension maximum Upto 1 hour is available with guest with no extra charge. Post extension INR 400/hour will be charged for any extra usage.
Outstation Travel : Outstation Travel does not include one way rentals and Kilometers will be calculated from the city of origin.
If the travel exceeds 250 kms in a day then extra kilometers will be charged depending on the car model.
If the travel exceeds beyond 24hrs then and extension of 1 hour is available to the guest with no extra charge. Post extension 1 day rental will be charged on daily basis depending on the car model.
Local/Within City Travel : If the travel exceeds beyond the booked package the customer will be billed for extra usage. Extra usage will be billed on extra hour rate of the booked car category. Every extra hour has 10KMs. Any usage beyond the packaged KM in the hour will be billed at extra KM rate. Illustration:
- Guest books a ride for 5hours/50kms (refer below example)
  Car Booked: Honda City
  Extra Hour rate (includes10 KMs): Rs 512
  Extra KM rate: Rs 32
  - Case 1 :
    Usage Exceeds 5 Hrs:
           Actual Usage: 7Hr & 50KMs
           Extra Usage: 2 Extra Hrs. and no extra KMs
           Extra Payable: 512*2 = Rs 1024
  - Case 2 :
    Usage exceeds 5hrs/50 kms:
           Actual Usage: 7Hr & 65KMs
           Extra Usage: (2 Extra Hrs) and (15 extra KMs)
           Extra Payable: (512*2) + (15*32) =Rs 1504

Modify Bookings

Revised bookings cannot be cancelled or refunded & an additional payment of INR 1 has to be paid to confirm the changes after which the previous booking will be annulled.
If the revised amount is greater than the previous amount, the additional amount must be paid firsthand & if the amount is lesser, the due amount will be refunded after the booking period.

For Chauffeur drive user can modify: Booking Period, Reporting Address, Car and Service Type (Airport Transfer/Within City/Outstation/One Way Transfer).

Refund Policy

Pannu Car Rental will process your refund within 10 working days as per our cancellation and refund policy.

Note: To cancel a booking, passengers need to call on our Hotline number 97113-97113 & also need to mail us at info[@]pannucarrental.com.